Return a product
Before returning any product, please contact customer service. They will discuss the return process with you.
When and what can be returned?
Product returns are only eligible for items delivered in Mainland France.
You may return products when they are complete, unopened, in their original packaging, and in perfect resale condition. We do not accept used, damaged products or items with deteriorated original packaging.
We recommend carefully packing the goods before shipping them back to us to prevent damage during transport.
Return conditions
To return a purchased product, the request must be made within 14 days after the product was ordered. Please contact customer service. They will discuss the return process with you.
Product reception
Upon receiving the product, we may take up to 5 days to verify its condition and confirm receipt and processing. After this period, we will issue a credit note or refund the amount paid at the time of the initial purchase.